Encouraging a customer to choose a higher-value version, larger quantity, or expanded package.
Why Upselling matters
Understanding this term helps teams align sales, operations, finance, and technology around how business customers evaluate, purchase, and receive products or services.
How It Applies to E-Commerce
Commerce suggests premium variants, higher tiers, or larger packages during shopping and reordering.
How It Applies to ERP Systems
ERP validates availability, pricing, and fulfillment feasibility of upgraded items.
How It Applies to CRM Systems
CRM identifies account expansion opportunities and records upsell pipeline.